My Channels are not working?
We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider.
Please use the guidelines below before reporting a channel:
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 3-5minutes before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi .
– Try using a VPN service if all the above are not working.
Channel issues
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
Buffering on channels
Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suit for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution:
Directly connect to your router using an LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
All channels are blank?
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable, and re-plug it in.
For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.
Some Channels only have sound with no video
Because of the decoder setting problem, some channels are only having sound without images/video, please do as followings:
1. Go to Settings in your device/app/program.
3. Choose Native or Hardware for the Decoder.
4. Restart.
Some Channels are not working (Black Screen/Broken Voice)
We cannot promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.
